FAQ - Simba Car Hire

Simba Car Hire: Your Ultimate Choice for Affordable and Convenient Car Rentals

  • Welcome to Simba Car Hire, your go-to car rental company that offers the most competitive prices and ensures a seamless travel experience.
  • We take pride in providing exceptional customer service and a wide range of vehicles to suit your needs.
  • Whether you are a frequent traveler or planning a vacation, Simba Car Hire is here to make your journey comfortable and convenient.

Unbeatable Prices

  • At Simba Car Hire, we understand the importance of budget-friendly options without compromising on quality.
  • Our pricing structure is designed to offer the most competitive rates in the market, making car rentals accessible to everyone.
  • We believe in transparency, and our no-hidden-fees policy ensures that you won't be met with surprises when finalizing your booking

Free Airport Shuttle Service

  • To add to the convenience of our customers, Simba Car Hire proudly offers a complimentary airport shuttle service.
  • Upon arriving at the airport, our dedicated team will be there to greet you and transfer you to our rental counter, where you can easily collect your chosen vehicle.
  • This service is available for drop-offs as well, ensuring a hassle-free return journey to catch your flight on time.

Extensive Vehicle Selection

  • We understand that every journey is unique, and our diverse fleet of vehicles caters to a wide range of preferences.
  • From compact cars for city explorations to spacious SUVs for family adventures, Simba Car Hire has it all. Our fleet is well-maintained and regularly serviced to guarantee a smooth and comfortable ride for our customers.

Customer-Centric Approach

  • At the heart of our company is a customer-centric approach.
  • We prioritize your needs and strive to make your car rental experience memorable. Our friendly and knowledgeable staff are always ready to assist you in selecting the perfect vehicle for your trip, offering expert advice and guidance throughout the process.

Online Booking Made Easy

  • We believe that convenience starts from the moment you decide to rent a car. That’s why we’ve made our online booking process simple and user-friendly.
  • With just a few clicks, you can easily reserve the vehicle of your choice, select your pickup and drop-off locations, and customize your rental period.
  • Rest assured that your booking details are safe and secure with us.

Flexibility and Customization

  • At Simba Car Hire, we understand that travel plans can change. That’s why we offer flexibility in our rental agreements.
  • Whether you need to extend your rental period or modify your reservation, our team is here to accommodate your requests and make the necessary arrangements to ensure a smooth experience.

Exploring with Peace of Mind

  • Your safety is our utmost priority. Before each rental, our vehicles undergo rigorous inspections to ensure they meet the highest safety standards.
  • Additionally, all our rentals come with comprehensive insurance coverage, giving you peace of mind as you embark on your journey.

Community and Environment

  • As a responsible car rental company, we are committed to minimizing our environmental impact. We continuously seek ways to implement eco-friendly practices in our operations, such as adopting fuel-efficient vehicles and promoting carpooling options.

Who can rent a car from Simba Car Hire?

  • The company accepts drivers aged 21 and above, with a valid driver's license and a credit card.
  • The company requires a security deposit of $500 for each rental, which is refunded within 7 days after the return of the vehicle.

How can I book a car from Simba Car Hire?

  • You can book a car online through the company's website or by calling their customer service number.
  • You can choose from different types of vehicles, locations, dates, and times.
  • You can also add optional extras such as baby seats, additional drivers, or excess reduction packages.

How can I cancel or modify my booking?

  • The company allows customers to cancel or modify their bookings up to 48 hours before the pick-up time, without any fees.
  • You can cancel or modify your booking online through the company's website or by calling their customer service number.
  • You will receive a confirmation email with the details of your cancellation or modification.

What is the insurance policy of Simba Car Hire?

  • The company has a comprehensive insurance policy that covers damage, theft, and third-party liability, with an excess of $4,818 for each claim.
  • The company also offers optional excess reduction packages that can lower the excess to $1,000 or $500 for an additional daily fee.
  • The insurance policy does not cover personal belongings, driving under the influence of alcohol or drugs, driving on unsealed roads, or driving outside the permitted area.

What are the terms and conditions of Simba Car Hire?

  • The terms and conditions of Simba Car Hire are available on their website and in their rental agreement.
  • The terms and conditions include information about the rental period, payment methods, fuel policy, mileage policy, late return policy, traffic fines policy, and other important details.
  • By renting a car from Simba Car Hire, you agree to abide by their terms and conditions.

How can I contact Simba Car Hire?

  • You can contact Simba Car Hire by phone, email, or online form.
  • You can also follow them on Facebook, Instagram, or Twitter for updates and promotions.

What forms of identification is required on arrival?

  • We require a valid driver’s license and a physical bank card that is valid for at least 3 months.

What if I do not have a physical bank card with me?

  • Unfortunately, without a physical bank card, we cannot give out the vehicle.

Why do you require a physical bank card?

  • This is used as another form of identification and if you wish to extend the vehicle, we can charge you from our office.

Can I use a digital version of my driver’s license?

  • Yes, that is fine just ensure you email a screenshot of the license to the branch.

Can I use an international driver’s license?

  • Yes, you can. However, an English translated version is required.

What is the process of the Shuttle Bus Service?

  • Our Shuttle Bus Services only accommodate customers who are picking up the vehicles from an airport branch. Simply phone that branch to inform them of your arrival, and they will direct you on where to wait and the driver will be on your way.
  • When returning the vehicle, simply inform the employees that you require the Shuttle Bus Service back to the airport, and the driver will accommodate you.

What is the Security Bond?

  • We charge a minimum-security bond of $500 to ensure the protection of our valuable vehicles. If the vehicle is returned in acceptable condition, we will refund you the bond. It may take approximately 1-7 business days for the refund to appear on your account.

How do I modify my booking?

  • Email us depending on which branch you have hired the vehicle from.
  • Phone us depending on which branch you have hired the vehicle from.

How can I cancel my booking?

  • You can cancel your booking at any time. However, to receive a full refund of your booking, you must cancel 48 hours in advance.
  • If you have paid a deposit, we will keep the deposit unless you have cancelled 48 hours in advance.
  • There will be no refund if the customer has failed to collect their hire vehicle on the day.
  • You can cancel your booking either through our website or by contacting us.

Can I extend my hire vehicle?

  • Yes, you may extend your vehicle by contacting us through email or via phone. However, you will be charged your daily rate by the number of days you wish to extend the vehicle for.

What features are included in your vehicles?

  • All our vehicles have an automatic transmission
  • Our vehicles are always up to date and in the latest year.
  • Our vehicles are fuel efficient and there are unlimited kms except for the Utes and Vans/Buses.
  • Most of our vehicles are acceptable for Apple Car play/Android Auto
  • All our vehicles have a reverse camera.

What optional accessories do you provide?

  • We have child/booster seats and GPS’ that come with a cost of $7.50 per day (capped at $50)

What do I do if my flight has delayed or been cancelled?

  • Please contact us immediately on which branch you have hired the vehicle from.

What are your restrictions for rental car drivers?

  • All individuals must be over the age of 21 to hire a vehicle.
  • Any individuals under the age of 25 or over 75 years old, must pay a fee of $75 with an excess fee increase of $5818
  • Any provisional drivers are categorised as "unexperienced", therefore, must pay a fee of $75 with an excess fee increase of $5818.
  • You can have as many additional drivers as you desire, however, each additional driver has a $7.50 fee per day (capped at $50).
  • Leaner drivers are not permitted to drive the vehicle.

Can I return the hire vehicle to a different location from where it was initially picked up from?

  • You may, however, there is a $99 relocation fee if it is within the state, or $900 if it is interstate.

Can I return the hire vehicle after hours?

  • Unfortunately, we do not always offer after hours service, however, if it is necessary, there will be $99- $199 fee.

What do I do if I return the car later than the scheduled drop off time?

  • Please inform our staff if you are returning the vehicle late.
  • We have a 60-minute grace period for you to drop the vehicle off. After that, there will be a late fee.

How do you protect my personal details?

  • All your personal details are kept confidential and protected on a secure server by encrypting all desktops and sites.

Welcome to Simba Car Hire - Your Gateway to Affordable Rentals! At Simba Car Hire, we pride ourselves on being the top choice for car rentals in Australia. Our mission is simple - to provide you with the best service and the most affordable prices, all while driving in style and comfort. With a fleet of brand new cars, we offer an unrivaled experience that will make your journey memorable and hassle-free.

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